Privacy Policy
Last updated: 24 March 2026
1. Who we are
Returna ApS (“Returna”, “we”, “us”) is a Danish company providing an enterprise IT asset disposition (ITAD) orchestration platform. We are the data controller for personal data collected through our website and services.
Contact: privacy@returna.com
2. What data we collect
We may collect the following categories of personal data:
- Contact information — name, email address, company name, job title, and phone number when you fill out forms, request a demo, or contact us.
- Usage data — pages visited, time on site, referral source, browser type, device type, and IP address, collected automatically through cookies and similar technologies.
- Communications — any information you provide when contacting us via email, forms, or other channels.
3. How we use your data
We process personal data for the following purposes:
- Providing our services — to operate and improve our platform and respond to enquiries.
- Marketing — to send relevant communications about our products and services, with your consent where required.
- Analytics — to understand how visitors use our website and improve the user experience.
- Legal compliance — to meet our legal obligations, including GDPR and applicable data protection laws.
4. Legal basis for processing
We process your data based on:
- Consent — for marketing communications and non-essential cookies.
- Legitimate interest — for analytics, website improvement, and business communications.
- Contractual necessity — for providing our services to customers.
- Legal obligation — where required by law.
5. Cookies and tracking
Our website uses cookies and similar technologies to:
- Essential cookies — required for the website to function properly. These do not require consent.
- Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics).
- Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness (e.g. LinkedIn Insight Tag, Google Ads).
You can manage your cookie preferences at any time through our cookie consent banner. You may also configure your browser to refuse cookies, though this may affect website functionality.
6. Data sharing
We do not sell your personal data. We may share data with:
- Service providers — hosting, analytics, and marketing platforms that process data on our behalf.
- Legal authorities — when required by law or to protect our rights.
All third-party processors are bound by data processing agreements in compliance with GDPR.
7. International transfers
Some of our service providers may process data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Marketing data is retained until you withdraw consent or unsubscribe.
9. Your rights
Under GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate data.
- Erasure — request deletion of your data (“right to be forgotten”).
- Restriction — request that we limit how we process your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interest or direct marketing.
- Withdraw consent — at any time, without affecting prior processing.
To exercise your rights, contact us at privacy@returna.com.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website. We encourage you to review this page periodically.
12. Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
Returna ApS
Email: privacy@returna.com
Website: returna.com
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data protection rights have been violated.
